FAQ

Save your time, Many Variety to chosen, Deals and Offers, Easier to return, no need to carry baggage and Less stressful compare to Offline purchase.

Reordering: It’s easy to re-order anytime where all your previous orders by only couple of clicks.

History: Access to all of your previous orders at any time.

Once you place an order you will receive a confirmation email and SMS

There is no minimum amount to place an order.

We are making sure to keep you informed of your order status through email and SMS when possible. And to know more details on the status of your order, you can simply log into your account and go to your order history to see your order status progress.

No, you cannot change an order after you placed. You can cancel an order at any time before the order gets shipped.

You can cancel the order thought “My Orders” page in your account dashboard, or simply reach out to our customer support team [email protected] and they will be happy to support you.

You can contact us through the online chat, or calling us on +91(637) 470 9067, or send us an email on [email protected].

Yes the delivery address can be different from the billing address.

Yes, you can order by sending voice note/ Text / Image through WhatsApp (+91 637 470 9067).

If a product is unavailable, get in touch with [email protected] and we’ll let you know as soon as we can with news of when it will be back in stock.

We take feedback regarding quality very seriously, so we are always truly sorry when we hear we haven’t met your standards. Please email [email protected] with details of the quality (a picture helps a lot) or call us 6374709067 – from there, we’ll do two things: first, organize a replacement as soon as possible for grocery items, then look at ways to make sure the issue doesn’t happen again

When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it’s protected from hackers and criminals. All data is hosted by our Merchant payment gateway. NO credit card details are stored within our systems or computers, its one more assurance that when you place an order with www.xpressroot.com. IT IS ABSOLUTELY SAFE AND PROTECTED

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

You can retrieve your password by clicking “forgot password?” Instruction on password retrieval will be send to your email.

You can easily change all your information on your account. Go to (www.xpressroot.com) and log in, then click “my account” and “edit”. Here you can change all your contact information.

Yes, your safety is our priority. All the details and information provided by you on www.xpressroot.com is secured and is encrypted. Your information is not shared with any 3rd party.

We committed to providing Fresh products of high and consistent quality

We do not believe in delivery and shipping costs, we are happy to serve our customer with 0 delivery / shipping costs. Free Delivery.

We committed to providing Fresh products of high and consistent quality

All orders are prepared as soon as the order is received. However Delivery times are different from location to the other. Please choose your location on the checkout to see the delivery times available for your area

At the moment, we are delivering to Coimbatore district, and we will be expanding to all over Tamil Nadu soon

We offer as many time slots as possible while still being able to deliver on time to every customer. Nevertheless you can reach out to our customer support team, and while we can’t promise we will be able to accommodate special delivery time, we will do our best to meet your expectations.

Please get in touch by calling us on 6374709067, or send us an email on [email protected].

We committed to providing Fresh products of high and consistent quality

Please reach our customer service on 6374709067 as soon as possible one of our customer service agent will be happy to serve you.

• Our customer’s satisfaction is our top priority. We are happy to accept your returns and refund requests.
• Returns and Refund requests must be reports to Xpressroot within 24 hours of receiving the order for Grocery Products.
• Returns and Refund requests shall be submitted by contacting our Customer Support team through phone or email.
• Due to the nature of Fresh Products, returns and/or refunds are only accepted in case of receiving defective, bad condition, or wrong products and which would be evaluated through xpressroot.com inspection team.
• Products must be in resalable condition, and in the exact condition that has been received, that including but not limited to; packaging, boxes, labels, etc.
• Prepaid Orders: Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are refunded within 5-7 days after we receive and process your return.
• COD: Refund will make through cash on hand after we receive and process your return.

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We offer multiple payment methods to meet our customer expectations.

You can pay for your order via online UPI, net banking, Credit and debit cards (VISA / MasterCard / Rupay), or Cash on delivery.

Our customer service team is available throughout the week, all days from 8 am to 9 pm. They can be reached at 6374709067 or via email at [email protected].